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SHIPPING & RETURNS

SHIPPING POLICY

AUSTRALIA

  • Regular post within Australia is capped at $5.95 and includes tracking.

  • Express post within Australia is capped at $11.95 and includes tracking.

  • Once your order is posted, it becomes the responsibility of the recipient and is out of my hands. Label Lane holds no responsibility for lost, damaged or stolen orders.

NEW ZEALAND

  • Regular postage to NZ for starts at $2.30 and is calculated by weight. This will be shown at the checkout before your payment is processed.

  • Unfortunately tracked and express shipping are unavailable as the rates for international shipping are very expensive.

  • Regular shipping does not include tracking and may take up to 2 weeks. As this is the only available postage option for New Zealand - please be wary of this when ordering.

  • Once your order is posted, it becomes the responsibility of the recipient and is out of my hands. Label Lane holds no responsibility for lost, damaged or stolen orders. All orders are sent regular postage unless otherwise requested and paid for.

RETURN POLICY

Please choose your labels carefully. Due to labels only being printed to order, returns  and refunds are not accepted. However if you are unhappy with your order, please contact me to discuss a replacement.
Please make sure you are happy with your custom order before making payment as strictly no returns, refunds or replacements will be made on custom orders.

CANCELLATION POLICY

CANCELLED BY CUSTOMER - ORDERS OTHER THAN CUSTOMS
If you would like to cancel your order please contact me ASAP. I will only allow cancellations to orders that have not yet been completed.
Order cancellations will incur a $0.30 fee plus 2.6%(Aus) or 3.6%(NZ) of your original transaction and the balance of your order refunded. This is the fee charged to me by PayPal to process a refund.

CANCELLED BY CUSTOMER - CUSTOM ORDERS
Custom orders may only be cancelled up until I have commenced designing your order.
You may cancel your order after this time, however $15 will be held back from your refund, as well as applicable fees, to cover design work.
For custom logo designs, you may cancel your order after this time, however a 50% deposit will be held as well as the fees mentioned below.
Order cancellations where a refund is applicable will incur a $0.30 fee plus 2.6%(Aus) or 3.6%(NZ) of your original transaction and the balance of your order refunded. This is the fee charged to me by PayPal to process a refund.

CANCELLED BY LABEL LANE
If I cancel your order, you will be notified as to the reason why. Reasons may be, but are not limited to:

  • Not completing a custom order form within the required time frame (3 days)

  • No contact after 3 days after your custom order has been designed.

  • Not completing your custom order form correctly

  • Not including postage in your payment

  • Unauthorised use of coupon codes
    Order cancellations will incur a $0.30 fee plus 2.6%(AUS) or 3.6%(NZ) of your original transaction and the balance of your order refunded, where applicable. This is the fee charged to me by PayPal to process a refund.

PAYMENT METHOD

Payment is accepted via PayPal and debit/credit card processed through PayPal.
You do not need to have a PayPal account to pay with debit/credit card.
An invoice/receipt will be sent to your email upon completion of your order.

 

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